1. General Information

Khondokar Fabrics is a Bangladesh-based online fabric store. By placing an order, you agree to provide accurate information and follow all policies of our website.

2. Products & Pricing

  • All product images are for presentation purposes; slight color variations may occur due to lighting and device screen differences.
  • Prices may change at any time without prior notice.
  • We reserve the right to modify or discontinue any product at any time.

3. Order Policy

  • Orders are confirmed via phone call or SMS.
  • Fake or false orders will be cancelled immediately.
  • We may cancel any suspicious or incomplete orders without prior notice.

4. Payment Policy

  • Cash on Delivery (COD) is available across Bangladesh.
  • Customers must pay delivery charges.
  • Advance payment may be required for selected products or locations.

5. Delivery Policy

  • Delivery time usually takes 2–5 business days depending on location.
  • Delivery delays may occur due to courier issues, strikes, weather conditions, or emergencies.
  • Customers must check the parcel in front of the delivery person if possible.

6. Return & Exchange Policy

  • Return or exchange is only applicable if:
    • The product is damaged, defective, or mismatched.
    • Replacement request is made within 48 hours of delivery.
  • Product must be unused and in original condition.
  • Delivery charges are non-refundable.

7. Cancellation Policy

  • Order can be cancelled before shipment.
  • Once shipped, order cancellation is not allowed.
  • Advance payment is non-refundable in case of customer cancellation without proper reason.

8. Intellectual Property

All content on our website—including images, text, logo, and design—is owned by Khondokar Fabrics. Unauthorized use is strictly prohibited.

9. Privacy Protection

We respect customer privacy. Personal information will not be shared with any third party except for delivery or legal purposes. Please read our Privacy Policy for more details.

10. Legal Terms

Khondokar Fabrics reserves the right to update or change these Terms & Conditions at any time without prior notice. Any disputes will be handled under the laws of Bangladesh.